At Boxed by Fabmie, we take great care in curating beautifully presented hampers and gifts that bring joy, comfort, and celebration to every moment. Because of the personalised and perishable nature of our products, we kindly ask customers to review our refund policy below.
All hampers and gifts are assembled to order. For this reason, we do not accept returns once an order has been dispatched.
If your order arrives damaged or incorrect, please contact us within 48 hours so we can resolve the issue promptly.
Your satisfaction is important to us. If your hamper arrives damaged, faulty, or contains the wrong items:
All personalised, made-to-order, or bespoke hampers are non-refundable and non-exchangeable, unless the item is damaged or the mistake is on our part.
For hygiene and safety reasons, we cannot accept returns on:
You may cancel your order within 1 hour of placing it, as long as the order has not yet been processed or dispatched.
Once preparation has begun, cancellations are no longer possible.
Please double check your delivery details before completing your purchase.
We cannot refund or replace items delivered to an incorrect address provided by the customer.
If a refund is approved, funds will be returned to your original payment method within 3–5 working days.
For refund queries or concerns, please contact us at:
📩 info@boxedbyfabmie.com
We are always here to help and committed to making every moment special, one gift at a time.
